General Terms and Conditions for the services
of Maison 45
(Effective: from 1st September 2024)
1. Scope
1.1 Personal and material scope
The general terms and conditions (address: H-1061 Budapest, Paulay Ede u. 45., hereinafter referred to as GTC) apply to all the services generally related to the accommodation, restaurant and other accommodation services provided to all the private individuals, legal persons or organizations without legal personality as the Hotel or bar guests (hereinafter referred to as Guest) of Maison 45 (hereinafter referred to as Hotel).
Furthermore, this GTC applies to, unless otherwise agreed in writing, the long-term seasonal price agreements signed with travel agencies and wholesalers conveying the services of the Hotel to third parties via the Internet and in other ways. Travel agencies and wholesaler Customers are entitled to conduct sales via the Internet only if a separate contract relating to this is signed.
This GTC is understood by the hotel’s guest acting as Customer with signing the registration card filled in during the Hotel check-in, the service provider requested by the Guests to provide a service in the Hotel by entering the Hotel, and by other Customers with the conclusion of specific agreements. The Hotel considers any agreement concluded between the Customer and the Hotel in oral or written form on the booking to be a specific agreement.
The Hotel and the Customer accept the scanned electronic version of the contracts, signed or electronically signed, as the document of probative value identical to the original document.
1.2 Duration
The Hotel is entitled to modify this GTC unilaterally any time, but it shall also notify the Customers having a signed specific agreement in writing at least 15 (that is, fifteen) calendar days before the planned entry into force of the modification by sending them the modified GTC or, depending on their choice, sending them the notice to find the modified GTC on the website of the Hotel. If the Customer does not communicate any contradictions or objections within 15 (fifteen) calendar days following the notification, the new GTC shall be considered adopted by the Customer. If the Customer communicates any contradictions or objections in relation to the modifications, the Hotel is entitled to terminate the signed specific agreement with immediate effect within 5 (five) business days following the receipt of the contradiction or the objection. If the Hotel does not exercise its right of termination within 5 (five) business days following the receipt of the objection, the content of the GTC preceding the modification shall apply to the specific agreement.
1.3
If the Customer and the Hotel do not agree otherwise in their specific agreement in writing, the Parties consider the provisions of this GTC to be guiding.
2. Conclusion of the contract, contracting parties, responsibility
2.1
If the services of the Hotel are ordered directly by the Guest or the representative of the Guest, the Guest shall be the contracting party as well as the party ordered to pay (hereinafter referred to as Customer).
2.2
If the Order is placed by a third party (hereinafter referred to as Intermediary) on behalf of the Guest, the Intermediary shall be the contracting party as well as the party ordered to pay, that is, the Customer. The Hotel is not obliged to examine if the Intermediary represents the Guest lawfully.
2.3
If the services of the Hotel are ordered by a third party in the name and for the costs of the Guest, the third party (hereinafter referred to as Authorized Representative) is obliged to prove their capacity as authorized representative to the satisfaction of the Hotel. In such cases, the Contracting Party as well as the party ordered to pay is the Guest.
2.4
If the Customer is not the same as the Guest, they shall jointly take full responsibility to perform all the obligations outlined in the contract for the Hotel.
2.5
The Customer is responsible for the payment of any extra services used by the participants of the event, furthermore, the Customer shall be liable for any damage caused by their co-workers, helpers, participants of their events or the Customer in the building housing the event or in its furnishings or equipment.
2.6 Validity of the Hotel’s offer
2.6.1.
Unless otherwise agreed in writing, if individual accommodation service is ordered, that is, no more than 1 (one) rooms are booked for the same period, the Hotel sends a written offer within 24 (twenty-four) hours on business days following the Customer requesting an offer either orally or in writing. In case no specific written order is received by the Hotel within 48 (forty-eight) hours following the sending of the offer, the validity of the Hotel offer is terminated. The Contract is concluded when the written order of the Customer is confirmed in writing by the Hotel. Oral orders, modifications and oral confirmations are not considered contracts.
2.6.2
In case of group reservations, that is, 4 (four) or more rooms are booked for the same period, the Hotel sends a written offer within 24 (twenty-four) hours on business days following the Customer requesting an offer in writing.
The Hotel determines that the validity of the Hotel’s offer shall last for 14 (fourteen) calendar days, unless otherwise specified in the specific offer, in relation to the contract offer sent to the Customer. If the contract signed by the customer is not received by the Hotel until 24:00 on the last day of the deadline, the offer becomes invalid. The contract is concluded when signed by the Customer and the Hotel, that is, the contracting parties.
2.6.3
The Hotel excludes the possibility to accept its offer with a different content by the Customer. If the Customer sends an order with a content different from the offer to the Hotel, the Parties understand that the Customer has requested a new offer, and the Hotel is free to decide on the conditions of the new offer, on the basis of which the Customer can send an Order to the Hotel as before.
3. Quality of services, rates, payment
3.1
The Hotel shall provide the services falling within its scope and requested by the Customer by implication on site. Telephone, Internet and TV services are ordered by the Customer by implication. With the registration card filled in during check-in and the signing of the specific agreements, the Customer understands that these services are used by implication.
3.2
The Hotel is entitled to request help from subcontractors to provide certain services, hereby offering a mediated service. The Hotel offers a mediated service particularly in case of TV, telephone and Internet services. In case of overbooking or temporary operational problems, the Hotel is entitled to perform its services with the help of other Hotels having the same or higher category or with a sub- contractor (that is, booking out), in the events of which mediated services are offered. In such a case, the Hotel provides the possibility of a phone call and a 2-way transfer for the Customer, however, the Customer shall pay the rate determined in the contract to the Hotel. If the Customer accepts the substitute accommodation, no claims for damages can be submitted against the Hotel subsequently.
3.3
The Customer shall pay the agreed price to the Hotel for the services following use but before leaving the Hotel. The Hotel is entitled to allow the Customer to pay subsequently, following prior assessment of creditworthiness.
3.4
Within 12 (twelve) months of the conclusion of the contract, no price revisions can be made, except for cases of changing taxes (e.g. VAT, tourist tax). Due to the changes in the tax legislation in force, the Hotel is entitled to pass the additional burden on the Customer if the Customer is informed on that simultaneously. Following the expiry of the period of one year, the Hotel reserves the right to increase the prices. The Hotel are entitled and are free to change their publicly announced (not contracted) rates without prior notice.
3.5
If the Hotel orders or has any technological, technical or other services ordered for the customer from third parties, it is always performed in favor of the Customer (mediated services). The Customer is responsible for the careful and normal use of the furnishings and equipment as well as their returning properly. Furthermore, the Customer shall exempt the Hotel from any claims arising from the handing over of furnishings or equipment concerned by any third parties.
3.6
Unless otherwise agreed in the specific agreement, invoices issued by the Hotel in Hungarian Forint (HUF) shall be settled on the day of issue in cash or by credit card, or, if post-payment by bank transfer has been authorized, they shall be paid within 10 (ten) calendar days following the issue, without any deductions in Hungarian Forint (HUF) or in the currency determined in the contract. The exchange rate of the room rates is the currency exchange rate of the National Bank of Hungary valid on the day of arrival.
In case of any delays in the payment, the Hotel is entitled to charge a rate of twice the National Bank of Hungary’s timely valid base rate as a default interest. In the event of making a deposit or advance payment, the deposit or advance paid and the final invoice shall be settled in the same currency (e.g. both shall be paid in HUF or EUR or USD).
3.7
Payment shall be made via bank transfer, with the indication of the title of use, to the following HUF/EUR/USD bank account of the Hotel held at the following Bank.
Name of the bank: UniCredit Bank Hungary
Address: Budapest, Szabadság tér 5, 1054
Account No (HUF): 10918001-00000063-39650006
Account No (EURO): 10918001-00000063-39650013
Account No (USD): 10918001-00000063-39650020
IBAN (HUF): HU67 1091 8001 0000 0063 3965 0006
IBAN (EURO): HU72 1091 8001 0000 0063 3965 0013
IBAN (USD):
SWIFT: BACXHUHB
3.8
The Hotel is entitled to request adequate guarantee determined in the specific contract (e.g. credit card guarantee, that is, credit card pre-authorization, deposit, advance payment, concluding insurance etc.) from the Customer, and its amount and payment deadline depend on each specific order (e.g. it depends on the number of the group and/or the size of the event), and it is to be determined in the specific contract. Providing the credit card guarantee also involves the authorization, according to which the Hotel requests pre-authorization for the card and blocks the amount agreed on as a guarantee on the card temporarily.
3.9
Unless otherwise agreed (e.g. contract modification before the performance of the Hotel), the invoice is to be issued on the name of the Customer signing the contract. After performance and the issue of the final invoice, the Hotel is not obliged to change the name of the payer and issue a new invoice.
3.10
The Hotel charges a service fee of 15% (fifteen per cent) for the gross rates of á la carte breakfast and consumption in the bar.
3.11
In case of any payment methods, all the costs related to payment are imposed on the Customer.
3.12
Children: If the Parties do not agree otherwise in a specific agreement:
a) The Guest shall understand that only children above the age of 14 are permitted to stay at the Hotel, and those under 18 (ages 14–18) must be accompanied by an adult at all times.
b) Extra beds (available only for our Duplex, Executive and Two-Bedroom Executive Suite categories), can be added to the room at an extra cost of €150 per night.
3.13
If the Hotel and a third party (Intermediary or Authorised Representative) have agreed on an intermediation fee (commission), the condition of the payment of this fee (commission) is that the Customer (party ordered to pay) shall fulfill all the obligations (especially payment obligation) determined in the contract. The Hotel pays the intermediation fee/commission only if the invoice issued by the third party is presented. The Hotel settles the invoice within 15 (fifteen) business days following its receipt. Unless otherwise agreed, the basis of the intermediation fee/commission is the net room rate without VAT and tourist tax and without breakfast. Payment is made primarily in a way that the amount shall be included in the debt of the third party to the Hotel in any right. If the third party has no debt, the Hotel pays the fee/commission by direct bank transfer or transfer made through WPS/Trust intermediary system, depending on their choice. Unless otherwise agreed in a specific agreement, the Hotel pays no fee/commission on penalties (no show and late cancellation).
3.14
Subsequent credit card charge: The Hotel reserves the right to charge the credit card of the party ordered to pay following check-out with amounts that have not been known at the time of the check-out (e.g. damage caused in the room, minibar consumption, disappearance or taking of hotel-owned goods etc.).
3.15
Guests who stay at least one night in the Hotel as a non-resident of Budapest are liable to pay the tourist tax (IFA) at the rate set by the legislation in force.
4. Termination and withdrawal by the Hotel
4.1
Unless otherwise agreed in writing, the ordinary right of termination on the part of the Hotel is excluded.
4.2
The Hotel may terminate the contract in writing, with immediate effect, and it may claim compensation in cases of breach of contract by the Customer, as follows:
a) If the advance or any other guarantee is not paid until the expiry of the deadline determined by the Hotel. If the Customer has paid a certain amount of advance and/or deposit, the Hotel have the right to include the amount of penalty, which the Hotel would have been entitled to if the Customer had canceled the order, in the amount of this advance and/or deposit;
b) If the Guest does not use the room or the function room as intended, or they cause any damage;
c) If the Guest is under the influence of alcohol or any drugs, violates the safety, fire safety and other regulations of the Hotel deliberately or with gross negligence, behaves in a rude or threatening manner towards the Hotel employees or other Guests, displays offensive or otherwise unacceptable behavior or one violating public morality, or suffers from an infectious disease;
d) If bankruptcy, winding-up, liquidation, compulsory liquidation or any other proceedings have been initiated against the Customer;
If there is a change in the management or ownership structure of the company or other organization of the Customer.
4.3
The Hotel are entitled to withdraw from the contract if there is a good reason for it, in particular, in cases such as:
a) The performance of the contract is not possible due to force majeure or any other cases which cannot be attributed to the Hotel;
b) The Hotel may have reasonable grounds to believe that the event can jeopardize the smooth operation or the security of the Hotel or its prestige in public;
4.4
If the Hotel wishes to exercise its right of withdrawal, it shall notify the customer on this in writing without delay, and it shall return the advance or any other deposits it received from the Customer within 15 (fifteen) calendar days. Other than this, any claims for compensation requested by the Customer are excluded.
4.5
In case of natural persons acting as Customers, the Hotel cannot be held responsible for any damage caused with a minor, negligent breach of contract. Responsibility of the Hotel for any damage caused with severe, negligent breach of contract is restricted to the net contractual amount to be paid by the Customer.
5. Cancellation of the order by the Customer
5.1
The Agreements (in particular, the accommodation and services) are valid for a fixed period. The specific agreements can be modified in writing only and with the consent of both parties. Any modifications or amendments made by the Customer or the Guest unilaterally are considered invalid.
The Hotel rooms can be occupied from 14:00 on the day of arrival, and they shall be left until 10:00 on the day of departure.
5.2
If the Customer or the Guest wishes to extend the period of the service by their unilateral decision, it is possible only with the prior written consent of the Hotel in all cases. In such cases, the Hotel is entitled to claim for the amount of the services related to the originally contracted period to be paid by the Customer before it agrees to extend the duration of the service.
5.3
The Customer may cancel the services or any of their parts ordered in the contract with a written statement any time, however, the Customer shall pay for the damage caused to the Hotel in all cases, except for cases specified in 5.6. Furthermore, the Customer shall pay a cancellation fee (in the right of penalty for non-performance) determined in the ad hoc contract and set to the date and rate of cancellation.
5.4
Unless otherwise agreed in writing, if individual accommodation service is ordered, that is, no more than 1 (one) rooms are booked for the same period, the penalty-free cancellation deadline is
a) 72 hours preceding arrival for other corporate or natural persons acting as Customers.
If the individual accommodation service is not canceled by the Customer within the penalty-free cancellation deadline (no show), or the Customer cancels it after the deadline, that is, late, the Hotel, unless otherwise agreed in the specific agreement, are entitled to charge the rate of the service ordered for the totality of the stay as penalty.For bookings made with our non-refundable rates, no refunds or cancellations are permitted.
5.5
If the Customer or the Guest wishes to leave the room earlier, before the specified period by their unilateral decision, the Hotel is entitled to the full amount of the service determined in the contract. It does not exclude the right of the Hotel to sell the vacated room before the expiry date again.
5.6
If the performance of the contract is not possible due to force majeure or any other cases which cannot be attributed to the Customer, the Customer is entitled to withdraw from the contract without the payment of the cancellation fee. When making the withdrawal statement, the Customer shall prove the existence of the force majeure or the other cause to the satisfaction of the Hotel. The Hotel accepts evidence only from public and official sources (e.g. official travel restriction issued by the Ministry of Foreign Affairs of the specific country, flight cancellation notice by the airline etc.) to be credible.
6. Technical equipment and connections
6.1
The Customer may connect their own electrical equipment to the network of the Hotel only with the prior written consent of the Hotel. The costs of recovery related to any breakdown or damage arising from the use of such equipment are imposed on the Customer.
7. Specific rules relating to events
7.1
It is forbidden to use any nails, screws, adhesive tapes to fasten items to the walls or ceiling of the function rooms or other of the Hotel areas. The Customer shall take financial responsibility for any damage caused. Any decoration to be brought in by the Customer shall be accepted by the Hotel for security and fire safety reasons.
7.2
Unless otherwise agreed in writing, the objects brought in to the event shall be removed at the end of the event immediately. Otherwise, the Hotel reserves the right to provide for the removal and storage of the items left behind to the risk of and to be paid by the Customer.
7.3
The Customer is responsible for the safekeeping of the display items or the other personal belongings brought into the event in all public areas of the Hotel. The Hotel assumes no responsibility for their loss, damage and destruction, except when the damage is caused by the intentional conduct or gross negligence of the Hotel employee.
7.4
The prior written consent of the Hotel is required for publishing an advertisement, an invitation to an introduction meeting or a sales event or anything similar where the Hotel is mentioned by name and a photo of the Hotel is also attached. If the publishing is made without authorisation, and it violates the fundamental interests of the Hotel, the Hotel is entitled to cancel the event.
7.5
If the customer calls photographers or a film crew to record the event, the Marketing Department of the Hotel shall be informed on that in writing at least 5 business days preceding the event, and the customer shall comply with the relating specific conditions of the Hotel.
8. Final provisions
8.1 Data protection:
When performing the services, the Hotel acts in accordance with Act CXII of 2011 on the right to informational self-determination and on the freedom of information, other Hungarian laws and regulations related to data protection as well as the data protection regulations determined by the Hotel. The detailed notice on data processing is available on the website of the Hotel. With the conclusion of the specific agreement, the Customer expressly consents to the Hotel communicating their personal data to an external debt management company to collect the debt if the Customer has not paid the amount determined in the specific agreement to the Hotel despite its prior written request. If the Customer comments or pushes the “Like” button, thereby expressing their liking on the Facebook or other social media platforms of the Hotel, the personal data of the Customer are hereby automatically transmitted to Facebook or other platforms. With the use of the links indicated on the website of the Hotel, the Customer consents to this data transmission.
Design & Architecture
Maison 45, has been thoughtfully constructed to maintain the essence of home, familiarity, and privacy; beautifully capturing the soul of local heritage through an intimate and refined setting.
Elegantly furnished with world-renowned Italian Baxter furniture, each room is designed to evoke a sense of exclusivity and sophistication, creating a welcoming atmosphere for guests. Offering a unique blend of 5-star amenities and services tailored for a more intimate and personalized travel experience, Maison 45 is the perfect retreat after a day of exploring the city of Budapest.
