General Terms and Conditions for the services
of Maison 45
(Effective: from 1st September 2024)
Scope
Personal and material scope
The general terms and conditions (address: H-1061 Budapest, Paulay Ede u. 45., hereinafter referred to as GTC) apply to all the services generally related to the accommodation, restaurant and other accommodation services provided to all the private individuals, legal persons or organizations without legal personality as the suites or bar guests (hereinafter referred to as Guest) of Maison 45 (hereinafter referred to as Suites).
Furthermore, this GTC applies to, unless otherwise agreed in writing, the long-term seasonal price agreements signed with travel agencies and wholesalers conveying the services of the Suites to third parties via the Internet and in other ways. Travel agencies and wholesaler Customers are entitled to conduct sales via the Internet only if a separate contract relating to this is signed.
This GTC is understood by the suites’ guest acting as Customer with signing the registration card filled in during the Suites check-in, the service provider requested by the Guests to provide a service in the Suites by entering the Suites, and by other Customers with the conclusion of specific agreements. The Suites considers any agreement concluded between the Customer and the Suites in oral or written form on the booking to be a specific agreement.
The Suites and the Customer accept the scanned electronic version of the contracts, signed or electronically signed, as the document of probative value identical to the original document.
Duration
The Suites are entitled to modify this GTC unilaterally any time, but it shall also notify the Customers having a signed specific agreement in writing at least 15 (that is, fifteen) calendar days before the planned entry into force of the modification by sending them the modified GTC or, depending on their choice, sending them the notice to find the modified GTC on the website of the Suites. If the Customer does not communicate any contradictions or objections within 15 (fifteen) calendar days following the notification, the new GTC shall be considered adopted by the Customer. If the Customer communicates any contradictions or objections in relation to the modifications, the Suites are entitled to terminate the signed specific agreement with immediate effect within 5 (five) business days following the receipt of the contradiction or the objection. If the Suites do not exercise its right of termination within 5 (five) business days following the receipt of the objection, the content of the GTC preceding the modification shall apply to the specific agreement.
If the Customer and the Suites do not agree otherwise in their specific agreement in writing, the Parties consider the provisions of this GTC to be guiding.
Conclusion of the contract, contracting parties, responsibility
If the services of the Suites are ordered directly by the Guest or the representative of the Guest, the Guest shall be the contracting party as well as the party ordered to pay (hereinafter referred to as Customer).
If the Order is placed by a third party (hereinafter referred to as Intermediary) on behalf of the Guest, the Intermediary shall be the contracting party as well as the party ordered to pay, that is, the Customer. The Suites are not obliged to examine if the Intermediary represents the Guest lawfully.
If the services of the Suites are ordered by a third party in the name and for the costs of the Guest, the third party (hereinafter referred to as Authorized Representative) is obliged to prove their capacity as authorized representative to the satisfaction of the Suites. In such cases, the Contracting Party as well as the party ordered to pay is the Guest.
If the Customer is not the same as the Guest, they shall jointly take full responsibility to perform all the obligations outlined in the contract for the Suites.
The Customer is responsible for the payment of any extra services used by the participants of the event, furthermore, the Customer shall be liable for any damage caused by their co-workers, helpers, participants of their events or the Customer in the building housing the event or in its furnishings or equipment.
Validity of the Suites’ offer
Unless otherwise agreed in writing, if individual accommodation service is ordered, that is, no more than 1 (one) rooms are booked for the same period, the Suites send a written offer within 24 (twenty-four) hours on business days following the Customer requesting an offer either orally or in writing. In case no specific written order is received by the Suites within 48 (forty-eight) hours following the sending of the offer, the validity of the Suites offer is terminated. The Contract is concluded when the written order of the Customer is confirmed in writing by the Suites. Oral orders, modifications and oral confirmations are not considered contracts.
In case of group reservations, that is, 4 (four) or more rooms are booked for the same period, the Suites send a written offer within 24 (twenty-four) hours on business days following the Customer requesting an offer in writing.
The Suites determine that the validity of the Suites’ offer shall last for 14 (fourteen) calendar days, unless otherwise specified in the specific offer, in relation to the contract offer sent to the Customer. If the contract signed by the customer is not received by the Suites until 24:00 on the last day of the deadline, the offer becomes invalid. The contract is concluded when signed by the Customer and the Suites, that is, the contracting parties.
The Suites exclude the possibility to accept its offer with a different content by the Customer. If the Customer sends an order with a content different from the offer to the Suites, the Parties understand that the Customer has requested a new offer, and the Suites are free to decide on the conditions of the new offer, on the basis of which the Customer can send an Order to the Suites as before.
Quality of services, rates, payment
The Suites shall provide the services falling within its scope and requested by the Customer by implication on site. Telephone, Internet and TV services are ordered by the Customer by implication. With the registration card filled in during check-in and the signing of the specific agreements, the Customer understands that these services are used by implication.
The Suites are entitled to request help from subcontractors to provide certain services, hereby offering a mediated service. The Suites offer a mediated service particularly in case of TV, telephone and Internet services. In case of overbooking or temporary operational problems, the Suites are entitled to perform its services with the help of other suites having the same or higher category or with a sub- contractor (that is, booking out), in the events of which mediated services are offered. In such a case, the Suites provide the possibility of a phone call and a 2-way transfer for the Customer, however, the Customer shall pay the rate determined in the contract to the Suites. If the Customer accepts the substitute accommodation, no claims for damages can be submitted against the Suites subsequently.
The Customer shall pay the agreed price to the Suites for the services following use but before leaving the Suites. The Suites are entitled to allow the Customer to pay subsequently, following prior assessment of creditworthiness.
Within 12 (twelve) months of the conclusion of the contract, no price revisions can be made, except for cases of changing taxes (e.g. VAT, tourist tax). Due to the changes in the tax legislation in force, the Suites are entitled to pass the additional burden on the Customer if the Customer is informed on that simultaneously. Following the expiry of the period of one year, the Suites reserve the right to increase the prices. The Suites are entitled and are free to change their publicly announced (not contracted) rates without prior notice.
If the Suites order or have any technological, technical or other services ordered for the customer from third parties, it is always performed in favor of the Customer (mediated services). The Customer is responsible for the careful and normal use of the furnishings and equipment as well as their returning properly. Furthermore, the Customer shall exempt the Suites from any claims arising from the handing over of furnishings or equipment concerned by any third parties.
Unless otherwise agreed in the specific agreement, invoices issued by the Suites in Hungarian Forint (HUF) shall be settled on the day of issue in cash or by credit card, or, if post-payment by bank transfer has been authorized, they shall be paid within 10 (ten) calendar days following the issue, without any deductions in Hungarian Forint (HUF) or in the currency determined in the contract.
The exchange rate of the room rates is the currency exchange rate of the National Bank of Hungary valid on the day of arrival.
In case of any delays in the payment, the Suites are entitled to charge a rate of twice the National Bank of Hungary’s timely valid base rate as a default interest. In the event of making a deposit or advance payment, the deposit or advance paid and the final invoice shall be settled in the same currency (e.g. both shall be paid in HUF or EUR or USD).
Payment shall be made via bank transfer, with the indication of the title of use, to the following HUF/EUR/USD bank account of the Suites held at the following Bank.
Name of the bank: —----
Address:
Account No (HUF):
Account No (EURO):
Account No (USD):
IBAN (HUF):
IBAN (EURO):
IBAN (USD):
SWIFT: GNBAHUHB
The Suites are entitled to request adequate guarantee determined in the specific contract (e.g. credit card guarantee, that is, credit card pre-authorization, deposit, advance payment, concluding insurance etc.) from the Customer, and its amount and payment deadline depend on each specific order (e.g. it depends on the number of the group and/or the size of the event), and it is to be determined in the specific contract. Providing the credit card guarantee also involves the authorization, according to which the Suites request pre-authorization for the card and blocks the amount agreed on as a guarantee on the card temporarily.
Unless otherwise agreed (e.g. contract modification before the performance of the Suites), the invoice is to be issued on the name of the Customer signing the contract. After performance and the issue of the final invoice, the Suites are not obliged to change the name of the payer and issue a new invoice.
The Suites charges a service fee of 15% (fifteen per cent) for the gross rates of á la carte breakfast and consumption in the bar.
In case of any payment methods, all the costs related to payment are imposed on the Customer.
Children: If the Parties do not agree otherwise in a specific agreement:
The Guest shall ensure that their children under 14 (fourteen) can stay in the Suites under the supervision of an adult only.
Cribs (only available for our Suites categories) can be added to the room at an extra cost of €40 per night.
Extra beds (only available for our Suites categories), can be added to the room at an extra cost of €150 per night.
If the Suites and a third party (Intermediary or Authorised Representative) have agreed on an intermediation fee (commission), the condition of the payment of this fee (commission) is that the Customer (party ordered to pay) shall fulfill all the obligations (especially payment obligation) determined in the contract. The Suites pay the intermediation fee/commission only if the invoice issued by the third party is presented. The Suites settle the invoice within 15 (fifteen) business days following its receipt. Unless otherwise agreed, the basis of the intermediation fee/commission is the net room rate without VAT and tourist tax and without breakfast. Payment is made primarily in a way that the amount shall be included in the debt of the third party to the Suites in any right. If the third party has no debt, the Suites pay the fee/commission by direct bank transfer or transfer made through WPS/Trust intermediary system, depending on their choice. Unless otherwise agreed in a specific agreement, the Suites pay no fee/commission on penalties (no show and late cancellation).
Subsequent credit card charge: The Suites reserve the right to charge the credit card of the party ordered to pay following check-out with amounts that have not been known at the time of the check-out (e.g. damage caused in the room, minibar consumption, etc.).
Guests who stay at least one night in the Suites as a non-resident of Budapest are liable to pay the tourist tax (IFA) at the rate set by the legislation in force.
Termination and withdrawal by the Suites
Unless otherwise agreed in writing, the ordinary right of termination on the part of the Suites is excluded.
The Suites may terminate the contract in writing, with immediate effect, and it may claim compensation in cases of breach of contract by the Customer, as follows:
If the advance or any other guarantee is not paid until the expiry of the deadline determined by the Suites. If the Customer has paid a certain amount of advance and/or deposit, the Suites have the right to include the amount of penalty, which the Suites would have been entitled to if the Customer had canceled the order, in the amount of this advance and/or deposit;
If the Guest does not use the room or the function room as intended, or they cause any damage;
If the Guest is under the influence of alcohol or any drugs, violates the safety, fire safety and other regulations of the Suites deliberately or with gross negligence, behaves in a rude or threatening manner towards the Suites’ employees or other Guests, displays offensive or otherwise unacceptable behavior or one violating public morality, or suffers from an infectious disease;
If bankruptcy, winding-up, liquidation, compulsory liquidation or any other proceedings have been initiated against the Customer;
If there is a change in the management or ownership structure of the company or other organization of the Customer.
The Suites are entitled to withdraw from the contract if there is a good reason for it, in particular, in cases such as:
The performance of the contract is not possible due to force majeure or any other cases which cannot be attributed to the Suites;
The Suites may have reasonable grounds to believe that the event can jeopardize the smooth operation or the security of the suites or its prestige in public;
If the Suites wish to exercise its right of withdrawal, it shall notify the customer on this in writing without delay, and it shall return the advance or any other deposits it received from the Customer within 15 (fifteen) calendar days. Other than this, any claims for compensation requested by the Customer are excluded.
In case of natural persons acting as Customers, the Suites cannot be held responsible for any damage caused with a minor, negligent breach of contract. Responsibility of the Suites for any damage caused with severe, negligent breach of contract is restricted to the net contractual amount to be paid by the Customer.
Cancellation of the order by the Customer
The Agreements (in particular, the accommodation and services) are valid for a fixed period. The specific agreements can be modified in writing only and with the consent of both parties. Any modifications or amendments made by the Customer or the Guest unilaterally are considered invalid.
The suites’ rooms can be occupied from 14:00 on the day of arrival, and they shall be left until 10:00 on the day of departure.
If the Customer or the Guest wishes to extend the period of the service by their unilateral decision, it is possible only with the prior written consent of the Suites in all cases. In such cases, the Suites are entitled to claim for the amount of the services related to the originally contracted period to be paid by the Customer before it agrees to extend the duration of the service.
The Customer may cancel the services or any of their parts ordered in the contract with a written statement any time, however, the Customer shall pay for the damage caused to the Suites in all cases, except for cases specified in 5.6. Furthermore, the Customer shall pay a cancellation fee (in the right of penalty for non-performance) determined in the ad hoc contract and set to the date and rate of cancellation.
Unless otherwise agreed in writing, if individual accommodation service is ordered, that is, no more than 1 (one) rooms are booked for the same period, the penalty-free cancellation deadline is
24 hours preceding arrival for travel agencies and wholesalers acting as Customers.
48 hours preceding arrival for other corporate or natural persons acting as Customers.
If the individual accommodation service is not canceled by the Customer within the penalty-free cancellation deadline (no show), or the Customer cancels it after the deadline, that is, late, the Suites, unless otherwise agreed in the specific agreement, are entitled to charge the rate of the service ordered for the first night as a penalty.
If the Customer or the Guest wishes to leave the room earlier, before the specified period by their unilateral decision, the Suites are entitled to the full amount of the service determined in the contract. It does not exclude the right of the Suites to sell the vacated room before the expiry date again.
If the performance of the contract is not possible due to force majeure or any other cases which cannot be attributed to the Customer, the Customer is entitled to withdraw from the contract without the payment of the cancellation fee. When making the withdrawal statement, the Customer shall prove the existence of the force majeure or the other cause to the satisfaction of the Suites. The Suites accept evidence only from public and official sources (e.g. official travel restriction issued by the Ministry of Foreign Affairs of the specific country, flight cancellation notice by the airline etc.) to be credible.
Technical equipment and conncections
The Customer may connect their own electrical equipment to the network of the Suites only with the prior written consent of the Suites. The costs of recovery related to any breakdown or damage arising from the use of such equipment are imposed on the Customer.
Specific rules relating to events
It is forbidden to use any nails, screws, adhesive tapes to fasten items to the walls or ceiling of the function rooms or other of the Suites’ areas. The Customer shall take financial responsibility for any damage caused. Any decoration to be brought in by the Customer shall be accepted by the Suites for security and fire safety reasons.
Unless otherwise agreed in writing, the objects brought in to the event shall be removed at the end of the event immediately. Otherwise, the Suites reserve the right to provide for the removal and storage of the items left behind to the risk of and to be paid by the Customer.
The Customer is responsible for the safekeeping of the display items or the other personal belongings brought into the event in all public areas of the Suites. The Suites assume no responsibility for their loss, damage and destruction, except when the damage is caused by the intentional conduct or gross negligence of the Suites’ employee.
The prior written consent of the Suites are required for publishing an advertisement, an invitation to an introduction meeting or a sales event or anything similar where the Suites is mentioned by name and a photo of the Suites is also attached. If the publishing is made without authorisation, and it violates the fundamental interests of the Suites, the Suites are entitled to cancel the event.
If the customer calls photographers or a film crew to record the event, the Marketing Department of the Suites shall be informed on that in writing at least 5 business days preceding the event, and the customer shall comply with the relating specific conditions of the Suites.
Final provisions
Data protection:
When performing the services, the Suites act in accordance with Act CXII of 2011 on the right to informational self-determination and on the freedom of information, other Hungarian laws and regulations related to data protection as well as the data protection regulations determined by the Suites. The detailed notice on data processing is available on the website of the Suites. With the conclusion of the specific agreement, the Customer expressly consents to the Suites communicating their personal data to an external debt management company to collect the debt if the Customer has not paid the amount determined in the specific agreement to the Suites despite its prior written request. If the Customer comments or pushes the “Like” button, thereby expressing their liking on the Facebook or other social media platforms of the Suites, the personal data of the Customer are hereby automatically transmitted to Facebook or other platforms. With the use of the links indicated on the website of the Suites, the Customer consents to this data transmission.
Maison 45 is the registered trademark of the company. The Customer and the Guest are entitled to use these temporarily, in relation to the ordered service only with the explicit, prior and written consent of the Suites. In case of the unauthorized use of the trademarks, the trademark proprietors are entitled to act against the unauthorized user individually or together in connection with the trademark infringement.
Neither Party can be held responsible for the non-performance, incomplete or delayed performance of their obligations determined in this agreement due to force majeure cases. Any such event that affects contractual performance and cannot be influenced by the Parties with their activities shall be considered force majeure in terms of this agreement.
In respect of 4.3.a.) and 5.6. of this GTC, force majeure cases include but are not limited to e.g. natural disaster, fire, explosion, strike, interruption of the Internet system etc. with regard to which the Parties are responsible for their own costs and damage caused.
If the Guest becomes ill during their stay in the Suites, and they are unable to provide medical assistance for themselves, the Suites offers them medical care. In the event of the potential death of the Guest in the Suites or their getting ill, the Suites may demand an adequate compensation of costs from the Guest’s relative, heir or the invoice payer.
In terms of issues not or not adequately regulated by this GTC, the provisions of the Civil Code of Hungary (currently: Act V of 2013 on the Civil Code, hereinafter referred to as Civil Code) and the Hungarian legislation in force shall prevail.
Complaint handling:
During their stay in the Suites, the Guest is entitled to file a complaint in connection with the provision of the services, which can be made in writing or orally, by recording the complaint. The guest’s right to complain is terminated after checking out of the Suites. The Suites shall investigate the written complaint of the Guest in line with the current customer protection requirements, answer in writing and initiate the necessary actions required for the handling of the complaint.
The place of performance, unless otherwise agreed by the Parties, is Maison 45. Settlement of disputes: the potential legal disputes shall primarily be settled amicably, and the Parties shall go to the court competent under the Civil Code only if the settlement of disputes proves to be ineffective.
If any of the provisions of the business conditions becomes void, it does not affect the validity of the other provisions.
The Suites’ liability for damages:
a.) The Suites take responsibility for any damage caused to the Guest, which occurred in the suites and by fault on the part of the Suites, their employees or agents.
b.) The liability of the Suites shall not cover damages that occurred due to force majeure beyond the control of the Suites, its employees or agents, or which were caused by the guest.
c.) The Service Provider may designate sites in the suites, which the Guest cannot enter. The Suites assume no responsibility for any potential damage or injury caused in such places.
d.) The Guest shall report the damage suffered immediately.
e.) The Suites also take responsibility for any damage the Suites’ Guest suffers due to the loss, destruction or damage of the Guest’s belongings if these have been placed in sites designated by the Suites or in the Guest’s room, or, if the belongings have been given to the Suites’ employee who the Guest has considered to be entitled to take over their belongings. In case of the suites’ liability, the amount of compensation is fifty times the amount of the daily room rate at most. Limitation or exclusion of liability exceeding this limit is considered null and void. (Article 6:369 (1) of the Civil Code) f.) The liability of the Suites for securities, cash and other valuables arises if the suites have received and kept custody of the belongings, or the suites have refused to receive and keep custody of these. In this case, the proof shall be provided by the Guest. (Article 6:369 (2) of the Civil Code)
The Suites exclude the application of Article 6:63 (5) of the Civil Code, thus, the habit and practice of their previous business relationship and the business practices do not become part of the specific agreement.
With the conclusion of the specific agreement, the Parties confirm that they have read and interpreted the provisions of this GTC while considering the offer, and they have negotiated every data and condition, which they have considered necessary, with each other individually.
With the signing/conclusion of the specific agreement, the Parties declare that, on the basis of Article 6:78 (2) of the Civil Code, this GTC does not contain any conditions that differ substantially from the standard contracting practice, the legal provisions relating to the contract or any conditions of the contract applied previously between the parties. The potentially different conditions have been agreed on and expressly accepted in the specific agreement.
Suites details:
Maison 45
Company name: Maison 45 Kft.
Address of the registered office: H-1061 Budapest, Andrássy út 33.
Court responsible for maintaining the commercial register: Company registration number:
Tax number:
Design & Architecture
Maison 45, has been thoughtfully constructed to maintain the essence of home, familiarity, and privacy; beautifully capturing the soul of local heritage through an intimate and refined setting.
Elegantly furnished with world-renowned Italian Baxter furniture, each room is designed to evoke a sense of exclusivity and sophistication, creating a welcoming atmosphere for guests. Offering a unique blend of 5-star amenities and services tailored for a more intimate and personalized travel experience, Maison 45 is the perfect retreat after a day of exploring the city of Budapest.
