Privacy Policy
General
At Maison 45, your privacy and the protection of your personal data is of the utmost importance to us. We respect and protect the privacy of our customers and business partners.
This Privacy Policy outlines how we collect, use, store, and protect your personal information in compliance with the General Data Protection Regulation (GDPR) and other relevant data protection laws.
This policy applies to all information and personal data provided by you, or collected when you stay at our establishment or when you browse the website.
Information we collect
We only collect your information to operate efficiently and to provide you with the best experiences of our services.
We may collect the following types of personal data:
1. Identity Information (First Name, Last Name, Gender, Date of Birth, Passport Number, Nationality)
2. Contact Information (Email Address, Phone Number, Home Address)
3. Booking Details (Reservation Information including Room Preferences, Arrival and Departure Dates, Special Requests and associated Guest Information)
4. Payment Information for booking, transactions, guarantee and payment pre-authorization purposes (Credit/Debit Card Number, Expiry Date, Billing Address, Account Information)
5. Purchases (Purchase History)
6. Website Information when interacting with our website (Including but not limited to: IP Address, Browser type, Location, Times Visited, Pages Viewed, Operating System, Usage data through Cookies or similar technologies)
7. Sensitive Personal Information (Any special requests or dietary purposes that may imply sensitive information (e.g. allergies, disabilities)
If you submit personal information about another person (e.g. if you make a booking on behalf of
another person), you represent that you are authorized to do so by that person and allow us to use the
information in accordance with this privacy policy. You also represent that the information provided is
accurate.
When you need to enter your personal data on the Website, asterisks will indicate which information is
mandatory and which is optional.
Legal Basis for Processing of your data
We collect and process your personal data based on one or more of the following legal grounds:
1. Performance of a Contract: To fulfill our contractual obligations when you book a room or use our services.
2. Consent: When you give explicit consent for a particular processing activity (e.g., marketing communications).
3. Legal Obligation: To comply with our legal obligations, such as reporting to local authorities.
4. Legitimate Interest: For our legitimate interests in managing our hotel operations, improving services, or preventing fraud, provided that such interests are not overridden by your data protection rights.
Use of your Personal Information
We collect and use your personal data exclusively for the purpose of ensuring the efficient operation of our services and providing you with the best possible experiences.
1. To process, manage, and confirm hotel bookings.
2. To provide you with the services requested, including handling special requests.
3. For billing and payment processing.
4. To comply with legal or regulatory laws requiring guest registration or with any requests in accordance with applicable laws, regulations and other legal procedures, including to comply with our legal obligations on combating and preventing fraud, money laundering and terrorist financing.
5. To respond to any of your inquiries, communicate with you regarding your stay or any changes to our Terms and Conditions.
6. For marketing purposes (only with your explicit consent).
7. To provide after-sales service and manage refunds or litigations.
8. To analyze website usage, improve the functionality of our website and services, identify user trends and visitor habits, determine the effectiveness of our promotions, evaluate the performance of third parties (travel agencies), and forecast our occupancy yield.
9. To ensure the safety and security of our guests, staff and property, including video surveillance in common areas for security purposes (clearly marked areas).
Use and Transmission of your Data
4.1. Data Retention
We retain your personal data only as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law.
Your personal data will be retained for the entire duration of your stay and for ten years after the end of your last stay at Maison 45, unless you exercise your right to remove the data, or if a longer retention period is authorized or imposed by a legal or regulatory provision.
Data relating to payment methods will be kept by Maison 45 and its partners until any sums due are paid in full.
4.2. Data Sharing
We respect your privacy and will only share your personal data in the following circumstances:
1. Service Providers: We may share your information with trusted third-party service providers (e.g., payment processors, IT service providers) that assist us in our
operations, under strict contractual obligations.
2. Legal and Regulatory Authorities: We may disclose your data if required by law, such as for tax reporting or compliance with government requests.
3. Hotel Management and Staff: Relevant information may be shared with our hotel staff in order to fulfill services during your stay.
4. Third-Party Partners: If you have opted to receive promotional offers, we may share your data with marketing partners, but only with your explicit consent.
4.3. International Data Sharing
As our suites are located in Budapest, Hungary, your data is processed primarily within the European Economic Area (EEA). In certain cases, your data may be transferred to countries outside the EEA. Whenever such transfers occur, we ensure that appropriate safeguards are in place (e.g., Standard Contractual Clauses, Privacy Shield certification) to protect your data in accordance with GDPR requirements.
Excluding the cases set out above, we undertake not to sell, lease, assign or allow third parties to access your data without your prior consent, unless forced to do so for a legitimate reason (legal obligation, fight against fraud or abuse, exercise of rights of defense, etc.).
Protection of your Personal Data
We take the security of your data seriously. Maison 45 has implemented technical and organizational measures to safeguard your personal information from unauthorized access, disclosure, or loss. This includes:
● Encryption of sensitive data, such as payment information.
● Access Controls to restrict data access to authorized personnel only.
● Regular Security Audits to ensure our systems remain secure.
● Secure Online Transactions: Payments made via our website are encrypted and processed using secure protocols.
The persons who access your data are subject to a confidentiality obligation towards Maison 45.
We also have procedures in place to address any suspected data security breach. We will notify you and any relevant supervisory authority of any suspected data security breach where we are required to do so by law.
We impose strict requirements on the recipients to whom we transmit your personal data to ensure that they respect the confidentiality of your data. However, it is important to note that the transmission of information via the Internet is not entirely secure. As a result, we cannot guarantee the complete security of personal data
that you transmit to us via the Internet.
You acknowledge and agree that such transmission is at your own risk. We shall not be liable for any unauthorized use, distribution, damage or destruction of your data, except to the extent that we are liable by law or a breach of your personal data is related to the negligence or fault of Maison 45.
Rights of data
As a data subject under the GDPR, you have the following rights in relation to your personal data:
1. Right of Access: Right to receive a copy of the personal data we hold about you
2. Right of Erasure/Right to be Forgotten: You may request that we delete your data, subject to legal and contractual obligations.
3. Right of Rectification: Right to rectify any errors or inaccuracies of your data
4. Right to Restriction: You can request that we limit the processing of your data in certain circumstances.
5. Right to Data Portability: You have the right to request a copy of your personal data in a structured, machine-readable format.
6. Right to Object: You may object to the processing of your personal data for direct marketing purposes.
7. Right to Withdraw Consent: If we process your data based on consent, you can withdraw your consent at any time.
To exercise your rights, please contact us at admin@maison45.com
If you choose to exercise any of the rights set out above, you will need to inform us of the right you wish to exercise and provide us with certain information (such as a copy of your identity card, passport, or any other document legally recognised as an identity document) for identification purposes. This is essential to process your request and to protect us from any fraudulent requests from third parties.
Cookies
To improve your experience on our Website, some of our pages on the Website may use “cookies”. Our website uses cookies to enhance your browsing experience and analyze traffic. Cookies are small text files placed on your device that help us understand your usage patterns and improve our website's functionality. You can manage or disable cookies in your browser settings, but this may affect certain features of the website.
CCTV Surveillance
For security reasons, we may operate CCTV systems in public areas of the hotel. These systems are in place to ensure the safety of our guests and staff. Footage is retained for a limited period and may be shared with law enforcement authorities in case of incidents.
Changes to this Privacy Policy
We reserve the right to update this Privacy Policy at any time. Any changes will be posted on our website, and we encourage you to review this policy periodically. The date of the most recent update will always be displayed at the top of the policy.
Design & Architecture
Maison 45, has been thoughtfully constructed to maintain the essence of home, familiarity, and privacy; beautifully capturing the soul of local heritage through an intimate and refined setting.
Elegantly furnished with world-renowned Italian Baxter furniture, each room is designed to evoke a sense of exclusivity and sophistication, creating a welcoming atmosphere for guests. Offering a unique blend of 5-star amenities and services tailored for a more intimate and personalized travel experience, Maison 45 is the perfect retreat after a day of exploring the city of Budapest.
